Frequently Asked Questions
Everything you need to know about your ElkShape gear.
How long does shipping take for ElkShape equipment?
Standard shipping typically takes 3-5 business days within the continental US. Custom-built training gear may require an additional 48 hours for processing before shipment.
What is your return policy for fitness apparel?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are ElkShape products covered by a warranty?
All ElkShape hardware and training equipment come with a one-year limited warranty against manufacturing defects to ensure your training never stops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.